![]() ![]() Have you tried to install Windows update? To provide you with an accurate solution, I'll need a few more details:Ĭould you provide me with the Product number and Operating system installed on the PC? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.) Don't worry as I have a few steps which should help you resolve your issue. I see from the post that you are having issues with the audio not working after the recent creator's update. I came across your post and wanted to assist you. It is a great place to find the help you need, from other users, HP experts, and other support personnel. NOTE: I can re-image my system back to 3-21-2017 but this is a Windows 10 圆4 Home Edition installation and Windows Update will certainly make multiple draconian attempts to "Update" whatever than configuration is, even if the audio works again. My capture work is now dead in the water. How do I force install the referenced audio driver sp63555.exe? It is not clear to me that this file re-installs Beats Audio either. My system still shows MS driver dated 3-17-2017 Version 3.0 in charge of everything audio. (I did the HARD RESET, reboot, and rebooted after driver install.) I downloaded sp63555.exe and ran it but nothing seems to change Not sure though, as curiously, Creator Update appears to have erased all prior update history (way to go MS!) I am having the same problem on my HP Envy 17 TS.įor me the problem started before the Creator Update (2 days ago).Ĭapture files made after 3-22-2017 have audio that is down 10+ dB in recorded volume. Business PCs, Workstations and Point of Sale Systems. ![]() Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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